We put our workmanship promise in writing.

The warranty covers correction of a confirmed defect caused by PrimeBuild's workmanship when the homeowner reports it in writing within the warranty period and provides a reasonable opportunity for us to inspect and propose the correction.

• The standard term is one year from documented Substantial Completion
• Coverage applies to the PrimeBuild work identified in the signed agreement
• A covered condition is evaluated against the agreed scope, plans, and installation requirements
• Covered correction is handled under the remedy terms in the signed agreement

Concrete can shrink, move, and crack as it cures and responds to weather and the ground below it. Hairline or shrinkage cracks, cracks at or through control joints, crazing, efflorescence, and ordinary color or pattern variation are not automatically workmanship defects.

• We evaluate whether preparation, slab thickness, jointing, placement, or curing departed from the agreed work
• A condition caused by deficient covered workmanship remains eligible for correction
• Movement caused by ground settlement, frost heave, roots, excess loading, deicing chemicals, improper maintenance, or work by others is outside standard workmanship coverage
• Photos and prompt notice help preserve the condition for a fair inspection

The warranty does not treat every visible concrete crack or color variation as a defect. It does require us to evaluate whether covered workmanship caused the condition.

Pressure-treated lumber and other natural wood can shrink, check, split, cup, bow, twist, show knots or raised grain, weather, and develop seasonal gaps. Those material characteristics are not automatically defects in the way the structure was built.

• We inspect whether the issue is installation-related or normal material movement
• Structural connections and covered installation work remain subject to the workmanship standard
• Cleaning, sealing, staining, recoating, and ordinary maintenance remain the homeowner's responsibility unless the signed scope says otherwise
• Product-specific coverage follows the manufacturer's written warranty

The standard warranty does not cover ordinary wear, misuse, neglect, missing maintenance, movement or failure of existing conditions, casualty, pests, severe weather, acts or alterations by others, owner-supplied items, or performance controlled by a manufacturer.

• Damage or changes after another contractor alters the affected work
• Conditions caused by an existing structure, soil movement, or concealed site condition outside the agreed scope
• Damage from abuse, overloading, chemicals, impact, or improper cleaning
• Appearance or performance that falls within documented natural-material or manufacturer tolerances

Decking, appliances, fixtures, lighting, equipment, and other manufactured products may include their own warranties. When eligible, PrimeBuild provides or transfers available warranty information, but the manufacturer controls its product coverage and remedy.

• Keep model, serial, registration, and care information when provided
• Follow required maintenance and registration instructions
• PrimeBuild can help identify whether a concern appears installation-related or product-related
• Manufacturer approval, replacement, labor, and freight terms vary by product

Send written notice as soon as you discover a concern. Include the project address, when you first noticed it, a clear description, and useful photos or video. Except for urgent protection of people or property, do not let others alter the condition before PrimeBuild has a reasonable opportunity to inspect it.

• Email the written request to the address shown on this page and your agreement
• Include your name, project address, discovery date, description, and supporting images
• Provide reasonable access for inspection
• PrimeBuild documents the finding and, when covered, proposes the correction
• Scheduling accounts for urgency, safe access, weather, inspections, and material availability